To protect customer accounts, we may require that our customers verify their identity before certain account changes can be made.
Before MetaLocator staff perform actions such as
Change your password
Change your username
Cancel your account
Access to billing information
Delete or Restore data
Other sensitive tasks at support staff discretion
We may require one or more of the following
We can send a link to the email on file which includes password reset instructions
Provide the last 4 digits of the credit card on file and expiration date.
For invoiced customers, verify the check or account number used to pay any prior invoice.
Modification of the MetaLocator installation code to include the data-verify-ownership="1" attribute as shown below:
Upload of an HTML file to your Website as _metalocator.html which contains only the installation code provided (for any interface in your account).
Addition of a TXT record to your company domain as follows:
metalocator IN TXT "data-verify-ownership=1"
We appreciate your cooperation in helping our staff protect the security of your content.