Review data can be captured for your locations and displayed in the locator. This article discusses the options for how reviews can be added to MetaLocator and how they can be displayed.
Reviews do not need to be displayed on the locator, they can be kept private in the control panel.
To collect reviews from your users, you can display a "Leave a review" link on your locator as shown below:
If you do not see the Leave a Review, option, let us know and we'll add your account to those with access to our review controls. There is no cost for that upgrade. There used to be a cost, so not all accounts have it.
We updated the below example to use the text "Leave a review" and also to display as a small, secondary color button.
Once the user clicks the Leave a review link, they are presented with a form which captures the review. The form requests name, email, rating and comments.
Upon completion, the reviews are saved in an unpublished state in the back-end under Reviews. There they can be published, ignored or edited as required.
To publish a review, click the published toggle.
Once published, the review will count toward the location's rating, and it can be displayed in the results.
Displaying Location Reviews
MetaLocator can display a summary of a location's reviews in the results. This is optional, meaning you can collect reviews without displaying them. You can also choose to display only certain reviews by managing the published state of the review described above.
To display reviews, add the Review Summary field to the results list as shown below
In this example, we customized the review summary to use our Danger color class. You can also choose from one of two templates, either a text summary or the Stars as shown. Users with Pro and higher accounts can edit the template used to display the summary for further customization.
Review Notifications (Enterprise Only)
When reviews are submitted a notification can be delivered to the administrator, the location contact or both. To enable this feature, set Enable Review Notifications to Yes, and choose recipients as shown:
The notification contains the body of the review and a link to publish or unpublish the review. This allows your location contacts to manage which reviews are publicly displayed on their profile. To edit the contents of the email, update the Review Notification Email Body Template under Review Settings as show above.
Review notifications can be a great place to let your users know if you are ranking them in the locator based on their rating. The dealer rating is calculated not only using reviews, but also average response time, average rating, any ignored leads and total leads. Letting dealers know that their responsiveness and customer satisfaction in this locator can impact their visibility is an important step in optimizing your dealer network.