When an end user emails a location via our built-in contact forms, MetaLocator generates a record in the Leads database, and also (optionally) delivers that lead via email to the location contact.  If that email address is invalid, the message will bounce, possibly leaving the requesting customer wondering why nobody contacted them.

To address this issue we have introduced lead bounce tracking.  When a lead is delivered to an email address with a hard bounce, we update the lead with the "Action" and "Diagnostic Code" headers returned by the receiving email server, if they are available.

Action codes are defined here.

This may look like the following:

Despite the contents, you should review the email address on record for that location, and obtain updated email contact information.

 

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