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About account limits

Upgrading and downgrading and quota limits

Bryan Nye avatar
Written by Bryan Nye
Updated over a week ago

MetaLocator offers accounts at various levels depending on your needs. Customers choose from these various membership options at account sign up.  Plans have various quotas which determine the utilization limits allocated for that plan. Customers may increase quotas by upgrading their Subscription Plan, or adding Subscription Add-ons.

Quotas

Quotas measure various types of utilization as outlined in the table below:

Quota

Description

Type

pageviews

The total number of page views accrued during the reporting period.

Plan

Soft

records (a.k.a locations)

The combined total number of location records, product records and any other relational table records. Most customers only have location records.

Plan

Soft

geocodes

The number of geocode operations performed during the reporting period

Plan

Hard

diskspace

The total bytes of disk storage

Plan

Soft

categories

The number of categories

Plan

Soft

customfields

The number of custom fields

Plan

Soft

interfaces

The number of interfaces

Plan

Soft

users

The number of administrative users, not including the owner account

Add-on

Hard

claimusers

The number of Crowdsourcing users

Add-on

Soft

smstext

The number of text messages sent from your MetaLocator account as part of a Share or Lead Notification

Add-on

Hard

domains

The number of additional domains allotted. All accounts include a single production domain and unlimited development domains.

Add-on

Hard

seodomains

The number of hosted SEO domains configured. E.g. locations.yourwebsite.com

Add-on

Hard

leadnotificationcountries

The number of countries in which SMS Lead Notifications are enabled.

Add-on

Hard

Quota Types

Quotas fall into the following types:

  1. Plan: This is a quota that is granted as part of a the Subscription Plan.

  2. Add-on: This is a quota that is granted as part of a Subscription Add-on.

Subscription Plans & Add-ons can be managed by the account owner in your account as shown below:

Quota Limit Enforcement

Some quotas are not enforced immediately, and instead display a warning. This is referred to as a Soft limit. This is a convenience extended by MetaLocator to prevent a temporary and relatively minor quota overage from interrupting service delivery.

For example, a user may accidentally import 600 locations when the chosen account limit is 500 locations. MetaLocator will allow the file to be imported, but display a warning on the account that the user has exceeded those limits.

This policy allows the most flexibility for data movement and reorganization without having to worry about the inconvenience of temporary account overages.

Some quotas must be enforced as Hard limits to control costs. For example, geocodes and SMS texts and other more expensive operations cost real money to MetaLocator the moment they are utilized; therefore, unpaid utilization is blocked.

Quotas with Soft limits are also enforced when utilization exceeds 20% of the allocated quota. For example, users in the Essential plan, which offers 100 location records can import 120 and a warning will be displayed. However, the system may not allow further data to be imported.

Addressing Quota Notices

Users are extended a grace period of 10 business days to address any account overages before corrective action is taken. This may include the un-publishing of locations, interfaces or even account suspension in extreme cases. We will make every effort to contact our customers before acting on their behalf.

To address an account quota notice, view your Account Usage using the link provided in the warning or by going to the user menu in the upper right and choosing Account Usage.  This will show a table of your account utilization.  Account features utilized over the quota limit will be displayed in red as shown below:

If you have received a warning, and believe it to be in error, please contact us.

To address an overage, the user must upgrade the account or decrease utilization.

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