MetaLocator offers accounts at various levels depending on your needs. Customers choose from these various membership options at account sign up. Plans have various quotas which determine the utilization limits allocated for that plan. Customers may increase quotas by upgrading their Subscription Plan, or adding Subscription Add-ons.
Quotas
Quotas measure various types of utilization as outlined in the table below:
Quota | Description | Type | |
pageviews | The total number of page views accrued during the reporting period. | Plan | Soft |
records (a.k.a locations) | The combined total number of location records, product records and any other relational table records. Most customers only have location records. | Plan | Soft |
geocodes | The number of geocode operations performed during the reporting period | Plan | Hard |
diskspace | The total bytes of disk storage | Plan | Soft |
categories | The number of categories | Plan | Soft |
customfields | The number of custom fields | Plan | Soft |
interfaces | The number of interfaces | Plan | Soft |
users | The number of administrative users, not including the owner account | Add-on | Hard |
claimusers | The number of Crowdsourcing users | Add-on | Soft |
smstext | The number of text messages sent from your MetaLocator account as part of a Share or Lead Notification | Add-on | Hard |
domains | The number of additional domains allotted. All accounts include a single production domain and unlimited development domains. | Add-on | Hard |
seodomains | The number of hosted SEO domains configured. E.g. locations.yourwebsite.com | Add-on | Hard |
leadnotificationcountries | The number of countries in which SMS Lead Notifications are enabled. | Add-on | Hard |
Quota Types
Quotas fall into the following types:
Plan: This is a quota that is granted as part of a the Subscription Plan.
Add-on: This is a quota that is granted as part of a Subscription Add-on.
Subscription Plans & Add-ons can be managed by the account owner in your account as shown below:
Quota Limit Enforcement
Some quotas are not enforced immediately, and instead display a warning. This is referred to as a Soft limit. This is a convenience extended by MetaLocator to prevent a temporary and relatively minor quota overage from interrupting service delivery.
For example, a user may accidentally import 600 locations when the chosen account limit is 500 locations. MetaLocator will allow the file to be imported, but display a warning on the account that the user has exceeded those limits.
This policy allows the most flexibility for data movement and reorganization without having to worry about the inconvenience of temporary account overages.
Some quotas must be enforced as Hard limits to control costs. For example, geocodes and SMS texts and other more expensive operations cost real money to MetaLocator the moment they are utilized; therefore, unpaid utilization is blocked.
Quotas with Soft limits are also enforced when utilization exceeds 20% of the allocated quota. For example, users in the Essential plan, which offers 100 location records can import 120 and a warning will be displayed. However, the system may not allow further data to be imported.
Addressing Quota Notices
Users are extended a grace period of 10 business days to address any account overages before corrective action is taken. This may include the un-publishing of locations, interfaces or even account suspension in extreme cases. We will make every effort to contact our customers before acting on their behalf.
To address an account quota notice, view your Account Usage using the link provided in the warning or by going to the user menu in the upper right and choosing Account Usage. This will show a table of your account utilization. Account features utilized over the quota limit will be displayed in red as shown below:
If you have received a warning, and believe it to be in error, please contact us.
To address an overage, the user must upgrade the account or decrease utilization.