Troubleshooting and FAQ

Why is the country drop-down empty?

Empty list of countries, missing TLD values

Written by Michael Fatica
Updated over a week ago

Why are there duplicate values in the state, city or country fields?

This troubleshooting article can help identify inconsistent data in your account

Written by Michael Fatica
Updated over a week ago

Search geocoding overrides

When you would like to force a particular term to resolve to a different point, an override can help

Written by Michael Fatica
Updated over a week ago

Location pages do not load or produce a 500 server error

You may have modified your field parent child settings to create an invalid hierarchy.

Written by Michael Fatica
Updated over a week ago

Mapping Provider FAQ

This article discusses the changes to the Google Maps API licensing model and instructions on switching to Mapbox

Written by Michael Fatica
Updated over a week ago

Too many fields?

If you receive an error regarding too many fields, some resizing of your existing fields is in order

Written by Michael Fatica
Updated over a week ago

How can I delete my data and start over?

Sometimes a fresh start is the best way to proceed. This article shows you how.

Written by Michael Fatica
Updated over a week ago

What if I don't have any locations, can MetaLocator provide some?

Written by Bryan Nye
Updated over a week ago

Google Maps API "Oops something went wrong"

This page can't load Google Maps correctly. For development purposes only.

Written by Bryan Nye
Updated over a week ago

How can I search by a street address instead of a postal code?

Written by Bryan Nye
Updated over a week ago

My longer location entries run into the next result

Written by Bryan Nye
Updated over a week ago

What if the location provided by MetaLocator is not correct?

Geocoding may fail if address data is not provided consistently

Written by Bryan Nye
Updated over a week ago

MetaLocator caching explained

Not seeing your latest changes on your Website? Read on...

Written by Bryan Nye
Updated over a week ago

How secure is MetaLocator.com?

Written by Bryan Nye
Updated over a week ago

Data Sharing FAQ

Written by Bryan Nye
Updated over a week ago

Data Sharing Agreement

Written by Bryan Nye
Updated over a week ago

What are interfaces (a.k.a locators)?

Written by Bryan Nye
Updated over a week ago

Why is a particular location not appearing?

Written by Bryan Nye
Updated over a week ago

What can cause scrollbars around the Interface?

Written by Bryan Nye
Updated over a week ago

When importing data from a CSV file, special or International characters (e.g. è, é, ê...) are not visible or incorrect

Written by Bryan Nye
Updated over a week ago

Deleting data from a specific import

Written by Bryan Nye
Updated over a week ago

Error: cannot create Google Map Object...

Written by Bryan Nye
Updated over a week ago

How do I cancel my account?

Written by Bryan Nye
Updated over a week ago

Controlling the resulting IFRAME height

Written by Bryan Nye
Updated over a week ago

How is the TLD used?

Written by Bryan Nye
Updated over a week ago

Searching by city name alone

Written by Bryan Nye
Updated over a week ago

Can I charge for listings in my MetaLocator database?

Written by Bryan Nye
Updated over a week ago